What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to change the credit card billing number. When I click on the link in my account it takes me directly to paypal?

    Asked by EA Treasurer on June 28, 2015 at 04:09 PM
    credit card my account click
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    JotForm Support

    Answered by jonathan on June 28, 2015 at 07:44 PM

    It is because you used Paypal in your subscription payment for the account/username EATreasurer

    Unfortunately since you are using paypal payment, you will need to cancel first the existing subscription and just apply again using the new Billing details.

    Check the user guide: -How-can-I-cancel-my-PayPal-subscription

    Hope this help. Let u know if you need further assistance.

    Thanks.