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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm unable to edit my form and change the auto responder email messages of my form ... att Daniel

    Asked by Clubedotecnico on June 28, 2015 at 07:17 PM

    I'm unable to edit my form and change the auto responder email messages of my form ... att Daniel

    Auto Responder Email and email edit my form
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    JotForm Support

    Answered by ashwin_d on June 29, 2015 at 03:16 AM

    Hello Clubedotecnico,

    I did check your account and did not find any issue with that. You should be able to edit your form and auto responder email alert without any problem.

    Do you get any error message? Do let us know and we will take a look. For now, I would suggest you to clear your browser cache and then try to edit your form again. The following guide should help you how to clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    We will wait for your response.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on June 29, 2015 at 03:20 AM

    Hello Clubedotecnico,

    It seem you have upgraded your account again to economy monthly subscription but you did not cancel your premium monthly subscription.

    You currently have two active subscription. I would suggest you to go ahead and cancel your premium monthly subscription. Here are the steps to cancel your PayPal subscription:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription #S-3U693895VJ891064F

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html 

    Thank you!