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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Send submission email to multiple recipients

    Asked by rocking_ribbons on June 29, 2015 at 02:02 AM

    I am trying to set it where when there is a submission on a form that two email address get notified. I searched for the result and did what it said but it will not work. I separated with a comma and used a space. It just tells me it was sent to my default email. 

    submission email email email TO get notified comma
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    JotForm Support

    Answered by Boris on June 29, 2015 at 08:05 AM

    After taking a look at your form email history, I see that you have been using the Test Email button to test your Email Notifications. Please note that the Test Email button will always send an email only to your default account email address, and only to that one, regardless of what recipients are set in your notifications. This was implemented to prevent spam and abuse of our system.

    Please take a look at our guide on How-to-properly-Change-and-Test-a-New-Email-Recipient-Address.

    I believe that you have correctly set it up to Send-Notifications-to-Multiple-Recipients, but the only way to test is to make an actual submission.

    Please let us know if you experience further issues, and we will be happy to help.