What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I would like to reactivate my account.

    Asked by scala@beverst-heeft-het.Be on June 29, 2015 at 03:21 AM

    Hello David,


    Is there any way to reactivate this account?  The link doesn’t offer possibility.



    Piet Vandebroek




    I checked your account and it currently shows as "Premium" so your subscription is indeed active.  If you have already updated your payment information you should be all set.  Our system is set to check your billing information again on June 25th.  If your payment processor is still unable to find a valid form of payment, you will be notified then.  As far as I can tell though, you should be all set.


    If you have any further questions, let us know and we will be happy to help.



    David Wilson

    JotForm Support



    Van: JotForm Support [mailto:noreply@jotform.com]
    Verzonden: zondag 28 juni 2015 15:11
    Aan: scala@beverst-heeft-het.be
    Onderwerp: JotForm Account Downgraded





    Your JotForm account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired.

    Re-upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team





  • Profile Image
    JotForm Support

    Answered by Welvin on June 29, 2015 at 08:20 AM

    You have to login to your registered account with username: Scalabeverst. Then process the upgrade by going to http://www.jotform.com/upgrade.

    You have this form, http://www.jotformeu.com/form/51333880064351 and I've moved it to your registered account from the guest one.