What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Embedded Form not displaying on Website when viewed on iPad

    Asked by TonSee on June 29, 2015 at 05:14 AM

    No form is working on a iPad (iOS 8). We have a lot of customers who are not amused!! I checed it on my own iPad, and don't see no forms.

     

    Regards,

     

    Ton

    Page URL:
    www.zwemscore.nl/website/demo-dagen.html

    ipad ios no form form not working ipad form iframe
  • Profile Image
    JotForm Support

    Answered by Boris on June 29, 2015 at 09:23 AM

    Ton, I'm afraid that I do not have an iPhone/iPad to check up your website, but I have asked one of our colleagues that does to help with taking a look on such a device.

    I have still taken a look at your website on a non-iPhone device, and I can see both the form and your website, although they do not appear perfect on a mobile.

    The form appears fine and responsive for me when accessed directly from its link:

    http://form.jotformeu.com/form/50714510872350

    Please allow us some time, so that I can confirm with my colleagues how it appears on an iPhone/iPad, and to see if there is something we can do on our end to help.

  • Profile Image

    Answered by TonSee on June 29, 2015 at 09:33 AM
    New response receivedHello,
    Thanks for your respons. But, understand that it’s very important that it works on a iPad, one of the most used tablets.
    I understand you need some time, but I hope you have to find the solution soon as possible.
    Regards,
    Ton
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 29, 2015 at 10:25 AM

    I've inspected your issue further on my own iPad and found your form is working normally by itself as a standalone so we know its not our form that's the issue. Because so far this is only happening on your website from what I can see on my end after investigating this problem more.

    I found that you are using the standard embed script and since it's not working on your website I am convinced there is likely a conflict between the form and your site scripts that is preventing it from working properly.

    I would suggest that you re-embed your form using our iFrame Method as that should resolve it since it would wrap your form in a protective frame to prevent the conflict from occurring so that your form can then function properly.

     

    Your Form on iPad (Works):

     

    Your Form on Your Website(Doesn't Work):

     

  • Profile Image

    Answered by TonSee on June 30, 2015 at 03:53 AM
    New response receivedHi,
    I found something strange. In other website of us, the forms will work well. So I made in the website who gives problems a new blank page with only the form. And here it works well. So, I think there is a conflict in the code of Muse. Before there was the form of Adobe FormCentral, which I replaced by JotForm.
    What I have done. I copied the page dem-dagen.html which contains the ‘problem’ form. Now the form is working, but NOT well!! The layout on the iPad (Safari and Chrome!) isn’t the same as in the desktop browser.
    Desktop:

    iPad (Safari and Chrome)

    Regards,
    Ton
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on June 30, 2015 at 08:21 AM

    This support forum cannot accept inline image attachments so your images don't appear here. Please post it using this method: http://www.jotform.com/answers/277033.

    But I see that the responsive option is not checked in your form so I did. Can you check it again?

    Thanks