What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error: We couldn't find the submission you are looking for on our servers.

    Asked by friendsfitness on June 29, 2015 at 08:03 AM

    I have 2 responses that when I click on see the above. Help?

    Page URL:

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    JotForm Support

    Answered by Jan on June 29, 2015 at 10:13 AM

    Original thread title: We couldn't find the submission you are looking for on our servers.

    Where and when do you see this error message?

    I tried doing a test submission on your direct form and the form embedded on your webpage. It was successful, I didn't see any error message. It just redirects me to the Paypal checkout page.

    You can also try checking the incomplete payments, probably the submission can be found there. Here' a guide: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    If this is not what you need then please provide more details about your issue so we can assist you properly. Thank you.