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    FIle upload failing

    Asked by lreardonghg on June 29, 2015 at 10:08 AM

    File upload failing despite 2MB file size allowance.

     

    Please assist.  

    Page URL:
    http://www.jotform.us/form/51744667025155

    size
  • Profile Image
    JotForm Support

    Answered by Charlie on June 29, 2015 at 11:51 AM

    Hi,

    I'm checking your form, unfortunately, I'm unable to replicate the problem. May we know what is the file size you are trying to upload?

    In the "Allowed Max Size", to have a 2 MB size, you need to input 2048 in the box.

     

    You might also want to check the following guides to help you in your File upload field.

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit 

    http://www.jotform.com/help/29-Upload-Field-Allowed-File-Types 

     

    We'll wait for your response.

    Thank you.

  • Profile Image

    Answered by lreardonghg on June 29, 2015 at 12:03 PM

    Hello, 

     

    I'm allowing for png, zip, jpg, jpeg. I've tried uploading multiple different file types within this selection. 

     

    I've tried uploading files from 72 kb to 1.6 mb and i have a 2mb upload size limit. 

     

    Nothing has been working. Single files can be uploaded - using the single file upload field - multiple files have not worked yet. 

     

     

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    JotForm Support

    Answered by ashwin_d on June 29, 2015 at 01:21 PM

    Hello lreardonghg,

    This is strange. I did test your form and I am unable to replicate the issue you are having. I am able to upload the file without any problem and it does display in your form's submission page. Please check the screenshot below:

     

    Have you embedded your form in your web page where it is not working? Please share the web page URL where you have embedded your form and we will take a look.

    We will wait for your response.

    Thank you!