FIle upload failing

  • lreardonghg
    Asked on June 29, 2015 at 10:08 AM

    File upload failing despite 2MB file size allowance.

     

    Please assist.  

  • Charlie
    Replied on June 29, 2015 at 11:51 AM

    Hi,

    I'm checking your form, unfortunately, I'm unable to replicate the problem. May we know what is the file size you are trying to upload?

    FIle upload failing Image 1 Screenshot 30

    In the "Allowed Max Size", to have a 2 MB size, you need to input 2048 in the box.

    FIle upload failing Image 2 Screenshot 41

     

    You might also want to check the following guides to help you in your File upload field.

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit 

    http://www.jotform.com/help/29-Upload-Field-Allowed-File-Types 

     

    We'll wait for your response.

    Thank you.

  • lreardonghg
    Replied on June 29, 2015 at 12:03 PM

    Hello, 

     

    I'm allowing for png, zip, jpg, jpeg. I've tried uploading multiple different file types within this selection. 

     

    I've tried uploading files from 72 kb to 1.6 mb and i have a 2mb upload size limit. 

     

    Nothing has been working. Single files can be uploaded - using the single file upload field - multiple files have not worked yet. 

     

     

  • Ashwin JotForm Support
    Replied on June 29, 2015 at 1:21 PM

    Hello lreardonghg,

    This is strange. I did test your form and I am unable to replicate the issue you are having. I am able to upload the file without any problem and it does display in your form's submission page. Please check the screenshot below:

    FIle upload failing Image 1 Screenshot 20

     

    Have you embedded your form in your web page where it is not working? Please share the web page URL where you have embedded your form and we will take a look.

    We will wait for your response.

    Thank you!