- Mathew123Asked on November 29, 2011 at 06:58 PM
I've been making some forms but noticed when I tested them out and tried to reply to them it has the "firstname.lastname@example.org" instead of the email used to submit the form.
The forms were all custom made by me if that matters.
If you could let me know I'd appreciate it!
- Mathew Ward
- fxrAnswered on November 29, 2011 at 08:42 PM
If your forms contain the respondents emails, you can set the sender of your notification as this.
by on the Setup & Embed toolbar, clicking on Email Alerts -> Notification -> Reply-to and Recipient Settings and selecting the Email fields name from the drop down menu beside Sender Email.
PLEASE NOTE: Many email service providers will treat mail as spam if it originates from a different domain than that of the senders (i.e the from address).
e.g sending domain jotform.com (our mail server) , from address (sender) email@example.com
If you do wish to send mails this way, you have to try to get our mail servers whitelisted by your email service provider.
Our Mail server ip addresses (for whitelisting):
Hope that helps.