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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I have the recipient's email automatically in my reply field without the need of my typing it in myself?

    Asked by Mathew123 on November 29, 2011 at 06:58 PM

    Hi there,

    I've been making some forms but noticed when I tested them out and tried to reply to them it has the "noreply@jotform.com" instead of the email used to submit the form.

     

    The forms were all custom made by me if that matters.

     

    If you could let me know I'd appreciate it!

     

    Kind Regards,

     

     - Mathew Ward

    Page URL:
    http://printingexperts.webs.com/contactus.htm

  • Profile Image

    Answered by fxr on November 29, 2011 at 08:42 PM

    If your forms contain the respondents emails, you can set the sender of your notification as this.

    by on the Setup & Embed toolbar, clicking on Email Alerts -> Notification -> Reply-to and Recipient Settings and selecting the Email fields name from the drop down menu beside Sender Email.

     

    PLEASE NOTE: Many email service providers will treat mail as spam if it originates from a different domain than that of the senders (i.e the from address).

    e.g sending domain jotform.com (our mail server) , from address (sender) joe@bloggs.com  

    If you do wish to send mails this way, you have to try to get our mail servers whitelisted by your email service provider.

    Our Mail server ip addresses (for whitelisting):

    174.34.57.214 
    174.34.57.216 
    174.34.57.218 
    174.34.57.219
    208.117.50.251

     

    Hope that helps.