What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    As part of the pricing, does that mean that any user create/edit forms or does it mean create/edit /use forms?

    Asked by Raymond Williams  on June 29, 2015 at 11:07 AM

    As part of the pricing, does that mean that any user create/edit forms or does it mean create/edit /use forms?

    If we complete the conversion of forms.

    If we decide to cancel, are we able to still utilize our forms which we created on JotForms?

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    Answered by Boris on June 29, 2015 at 12:39 PM

    Raymond, are you asking about sub-user accounts in regards to pricing and users?

    Please note that the pricing plans include certain number of sub accounts, which are able to edit your forms from the paid accounts, view your submissions, or both, depending on how you set up your sharing with sub accounts.

    You can set it up so that you share only some of your forms, or all of them.

    There are limits to how many total submissions you may receive each month, and how much space can be used by file uploads of in your submissions. These are depicted on the pricing page.


    Yes, if you decide to cancel, you will still have access to all your form and responses. Here is a small quote from our FAQ page:

    2. JotForm does not lock you in like similar services. You can upgrade to Premium for a month or two when you need to receive a lot of submissions, then downgrade back when you don't need it any more. When you downgrade you do not lose your forms or existing data on your account.

    What this means is that you can upgrade and cancel your subscription whenever you want to, you will always be able to download your submissions/responses and uploaded files. You will also always have access to your forms - as long as your forms do not violate our terms.


    Please let us know, Raymond, if you have any other questions, we will be happy to assist. We do only ask that you kindly open a new thread for each unrelated question, so that we may avoid confusion and better assist you.