What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am unable to preview my form.

    Asked by bboaz on June 29, 2015 at 11:38 AM

    I wrote previously about this issue (ticket number 1435174937) and was advised that I had already exceeded the allowed storage limits for the Free account.  I upgraded my account AND cleared out all previous submissions to zero.  I STILL am unable to access the preview, and therefore use your site successfully.  We are scheduled to go live tomorrow.  Please help.





    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 29, 2015 at 12:56 PM

    Hello bboaz,

    I'm sorry for the trouble caused to you.

    I did check your form #31065727729157 and found that it is currently disabled. Please check the screenshot below:


    I would suggest you to go ahead and enable your form. That should solve your problem. The following guide should help you how to change the status of form:  http://www.jotform.com/help/180-How-to-Enable-Disable-a-Form 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by bboaz on June 29, 2015 at 01:13 PM
    New response received
    Thank you! That did it! J