- bboazAsked on June 29, 2015 at 11:38 AM
I wrote previously about this issue (ticket number 1435174937) and was advised that I had already exceeded the allowed storage limits for the Free account. I upgraded my account AND cleared out all previous submissions to zero. I STILL am unable to access the preview, and therefore use your site successfully. We are scheduled to go live tomorrow. Please help.
- JotForm Supportashwin_dAnswered on June 29, 2015 at 12:56 PM
I'm sorry for the trouble caused to you.
I did check your form #31065727729157 and found that it is currently disabled. Please check the screenshot below:
I would suggest you to go ahead and enable your form. That should solve your problem. The following guide should help you how to change the status of form: http://www.jotform.com/help/180-How-to-Enable-Disable-a-Form
Hope this helps.
Do get back to us if you have any questions.
- bboazAnswered on June 29, 2015 at 01:13 PMNew response received
Thank you! That did it! J