What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to save changes made on newly created forms.

    Asked by RCByrne on June 29, 2015 at 12:22 PM

    I created a new form and saved. Went back later to edit and it does not accept changes.  I save the form with the changes but when I open again, I'm looking at the original form.  How do I get it to save changes to an existing form?

    new form saved save changes
  • Profile Image
    JotForm Support

    Answered by Mike_G on June 29, 2015 at 01:35 PM

    We would like to apologize for the inconvenience. Could you, please, try to check if changes are made and saved by looking at the Revision History Tool available in every form on MyForm page? Also, you can try to Clear your browser's cache, it's possible that it loads the previous state of your form before the changes were made. What browser were you using when you saved your form and it failed? If it's possible to switch to a different browser then, make some changes on your form and save it, to test if the issue persist in other browser's too. 

    I hope this helps. If not, please do get back to us and we will be glad to help you further. Thank you.