What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem on Captcha on "Email" option

    Asked by shellybookings on June 29, 2015 at 02:19 PM

    I am trying to email this form (testing it), I click embed form - email & when i enter the challenge words i keep getting an error message.

    Page URL:

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    JotForm Support

    Answered by Charlie on June 29, 2015 at 03:06 PM

    Unfortunately, I'm unable to reproduce the problem. Have you tried using a different web browsers? The captcha usually appears to prevent spams and bots to send an email, although I'm not sure why it is not proceeding in your end. 

    You could also send the form's URL or direct link by copying and pasting it in your email client.

    You can get your Form URL/direct link in the Preview window.

    Or you can also get it in the "Embed Form" options.


    Do let us know if that works.