What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is suspended again

    Asked by imocarcel on June 29, 2015 at 02:54 PM
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    Answered by imocarcel on June 29, 2015 at 02:59 PM

    fiz um formulário no jotform e estava funcionando normalmente, mas toda vez que eu faço uma alteração nele ele da um erro na hora de abrir, " this form not found", estou utilizando um formulário de cadastro de usuários do meu site, imocarcel.com.br, ja é a segunda vez que acontece isso, gostaria de uma solução para esse problema que acontece toda vez em que  eu faço uma modificação...

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    JotForm Support

    Answered by Kiran on June 29, 2015 at 03:54 PM

    I see that your form is having a password field which is not allowed through JotForm. Creating login forms with password fields or any sensitive information such as credit cards are considered as phishing forms. The accounts associated with such forms are automatically suspended by our anti-phishing system. 

    I've now removed the password field from your JotForm and activated your account. Please refrain from adding such fields on your forms to avoid any further auto suspensions.

    Thanks!!

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    Answered by imocarcel on June 29, 2015 at 04:30 PM

    amigo esse campo é de cadastro de uma senha, estou guardando os acessos porque estou quase terminando minha loja virtual e só quem fazer o cadastro vai receber promoções e descontos, sendo assim os dados são enviado para o meu e-mail, para que eu possa inscrever esse cliente nas promoções e descontos dos meus produtos, não estou fazendo spam, isso é contra os principios da minha empresa, gostaria de saber se eu posso utilizar o formulário dessa maneira, se não for possivel gostaria de saber, se não for possivel vou ter que começar utilizar meus formulários e de meus clientes em outro site ou vou ter que fazer manualmente mesmo.

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    JotForm Support

    Answered by KadeJM on June 29, 2015 at 05:20 PM

    We do not allow the collection of usernames and passwords for registration or login related-purposes as our system is not designed to act as a administrative system for creation of this elsewhere. We consider this information sensitive hence the reason for your account being suspended due to suspicious activity. Please refer to our Terms of Usage.