What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fillable PDF version distorted and overlapping

    Asked by JosephineStewart on June 29, 2015 at 11:53 PM

    Hi

    The Fillable PDF version that's generated looks terrible as the headings throughout the form are coming across as they are shown on the website but the rest is adjusted. Some headings overlap the question underneath/below it. What can I do to prevent this from happening?

    Thank you

     



    This is a re-post of a comment on Fillable PDF - Everything you need to know about JotForm Fillable PDF Creator

    fillable pdf overlapping distorted
  • Profile Image
    JotForm Support

    Answered by Chriistian on June 30, 2015 at 03:18 AM

    Hi Josephine, 

    Thanks for contacting us.

     

    Can you provide us more information regarding your concern like the link or name of the form in question so we can further check the issue? If you can provide us a screenshot of the issue then that would be great.

     

    We will wait for your response.

     

    Regards.

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    Answered by leahycaa on March 01, 2016 at 01:35 PM

    I'm having the same issue as this user when converting web forms to the fillable PDF form.  Lots of overlapping text and fields...

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    JotForm Support

    Answered by Nik_C on March 01, 2016 at 03:28 PM

    Hi,

    @lehaycaa I have taken a look at your form, and i am unable to see the problem in your form. Can you provide the link to form were you are experiencing issues so we can try to help you.

    @josephineStewart, @lehaycaa  Are you sure the form is prepared the right way. On the page of Fillable PDF form creator, there is a note saying that you have to use Acrobat Reader to submit your PDF form.

    If you used some other program it could have created a problem on form generating.

     

    Please let me know if this helps.

     

    Best regards.

     

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    Answered by leahycaa on March 01, 2016 at 03:45 PM
    Hello,
    Here is the link to the JotForm. https://form.jotform.com/60605250910950 It’s not the submission that’s the problem, it’s when I go to convert the JotForm into a PDF, the attached is what I get. The text and fields overlap each other on some of the questions. I did not use another program to convert the form into a PDF. I clicked on the JotForm, and from the “More” dropdown, I selected “Create PDF Form”.
    Thanks,
    Caitlin
    ...
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    JotForm Support

    Answered by Mike on March 01, 2016 at 06:37 PM

    @Leahycaa,

    The issue has been escalated to our developers via the next thread:

    http://www.jotform.com/answers/785000

    We will get back to you when we have any updates.