What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am having a real problem with the forms sending data to me

    Asked by markfrieser on June 30, 2015 at 09:16 AM

    Hi there - can you please let me know, ASAP, how I can fix the forms - or the code I am pasting into my website - that will actually make it so that the forms I have created will send the data my site visitors and buyers of my services and events are entering will come to me?

    Looking at it - I did everything right but I'm not getting ANY data and that's horrible.

    Perhaps it's a conflict with the theme I'm using on my site or something? http://syncsummit.com

     

     

    Page URL:
    http://syncsummit.com/la2015rate

    problem a site and href OR
  • Profile Image
    JotForm Support

    Answered by david on June 30, 2015 at 11:56 AM

    Hi,

    According to our logs, your notifications are indeed going through to the address "mark@e3llc.com":

    Check your spam/junk mail folders to make sure they are not being filtered there.  If they are not, they might be being filtered by your mail service all together.  If that is the case, you may need to whitelist our servers with your provider.  This guide contains those addresses:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If they still do not come through after that, let us know and we will be happy to see what else we can do.