What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    shows my account is a free one, but i paid

    Asked by dcdpphyllis on September 08, 2010 at 04:25 PM

    i signed up and paid for the $10/month plan, but when i am logged on it says i am a free client. i am concerned that it will block my submissions and payments after that alloted for the free account.

    also, when i click on account settings, i get an error page.

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 08, 2010 at 04:30 PM

    Can you forward us the email you received when you upgraded to Premium? I couldn't find a payment with your username or email address. Thanks.

  • Profile Image

    Answered by dcdpphyllis on September 08, 2010 at 04:53 PM

    what email address do i send it to?

    i have my paypal receipt, which is tied to another email account. maybe that's why you didn't activate it.

    other email address is phyllisgrover@yahoo.com.

    Subscription Details
    ----------------------------------------------------------------

    Date of sign up:  Sep 7, 2010
    Subscription Name:  JotForm premium monthly
    Subscription Number:  S-1C866608Y40353548


    Subscription Terms:
    $9.95 USD for the first month

    Then $9.95 USD for each month

    Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.
    If you have any questions or concerns about this subscription, please contact Interlogy LLC.

  • Profile Image
    JotForm Founder

    Answered by aytekin on September 09, 2010 at 08:12 AM

    Thanks. Your account is now upgraded.

  • Profile Image

    Answered by dcdpphyllis on September 09, 2010 at 09:06 AM

    thank you