What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where can i change my payment method?

    Asked by tmakmel on November 30, 2011 at 07:12 AM

    Hi, can you please send me a link where I can adjust my payment method?



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    Answered by paoloumali on November 30, 2011 at 10:01 AM


    You are subscribed through PayPal so if you want to switch to being billed on your credit card, you may consider cancelling the PayPal subscription on your PayPal's control panel.

    Here are the steps on how to cancel subscriptions via Paypal:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Then when your account is downgraded, go to JotForm's Account settings at the bottom right. The Account Settings page should show you a button to 'Upgrade' your account. There, you'll be able to use your card through Plimus.

    Thank you for using JotForm.