What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens when I exceed submissions?

    Asked by Bob on November 30, 2011 at 08:42 AM

    If I have a lesser plan (free/$9.95) and unknowingly receive more than the alotted submissions, what happens?  What does the person who did the submission see and what would I see from my side?

    I really like what you have here, just wish you had a price point between $9.95 and $49.95 but like the upgrade/downgrade flexibility.


    My very best, Bob

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    Answered by paoloumali on November 30, 2011 at 10:06 AM

    Hi Bob,

    First off, thank you for using JotForm. Your form will be disabled and your visitors will not be able to submit anything on it. Forms will only be re-enabled once the account limit refreshes, which is on the first day of the following month. If you don't like to wait, you can upgrade your account anytime you wish. 

    This will show when limit is reached:

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    Answered by bnitschke on November 30, 2011 at 12:53 PM

    thank you, that is what I anticipated