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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission email are not being received.

    Asked by SMDC on June 30, 2015 at 05:03 PM

    I have set up a jotform and have been testing to be sure my 2nd notifier with conditions is set up right.  The form is not live yet.  I have noticed that the default email address and the 2nd notifier email address are neither one receiving notification emails after test submissions. 

    I thought I had followed the steps for setting this up after referring to the forum answers and yet cannot get emails to be sent.  What step am I missing if any? 

    The form is not live and is not on a website yet.  Do you want the link included in this thread?

    Submissions email notifications email Emails JotForm and
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    JotForm Support

    Answered by david on June 30, 2015 at 07:29 PM

    Hi,

    I checked your most recent form and it looks like the notifications should be setup to be properly sent the default address and are according to our logs, the two tests and the most recent notification went through.  However the second notification will never be sent with the current settings.  It is currently set to be sent conditionally but since the field was deleted, the condition can never be met:

    This notification will never be sent unless that condition is deleted. 

    Notifications from other forms do appear to be going through to that address.

    Check spam/junk mail folders for both if neither address is receiving them from any forms.  The gmail address, once setup properly, should have no issues.

  • Profile Image

    Answered by Jennifer on July 01, 2015 at 09:30 AM

    We have others in our office who use the same jotform login.  The form you're referring to is not part of my department.  I do understand your point about the deleted field however. 

    I also have continuously checked both my spam folders for my email and the default email.

    This is the form I am working on.  http://form.jotformpro.com/form/51735894869981 

    Are you able to check the email notification set up on this form?

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    JotForm Support

    Answered by ashwin_d on July 01, 2015 at 10:28 AM

    Hello Jennifer,

    I did check your form's notification email alert and did not find any issue with that. You have configured your email alert correctly and there is no issues with the condition you have added.

    I did check our email logs and it seems the email were sent successfully. Please check the logs below :

    [2015-06-10 16:10:24] Submission #309776223136170915 Form #43383383786972 SENT to jennifer@somoag.org from noreply@jotform.com via AMAZONSES 

    [2015-06-10 16:10:24] Submission #309776223136170915 Form #43383383786972 SENT to jennifer@somoag.org from noreply@jotform.com via AMAZONSES 

    [2015-06-10 16:53:17] Submission #309778796136374898 Form #51547562567969 SENT to info@somoag.org from noreply@jotform.com via AMAZONSES 

    [2015-04-27 10:21:38] Submission #305953697136946624 Form #50117027949961 SENT to info@somoag.org from noreply@jotform.com via AMAZONSES 

    I would suggest you to please speak to you email service provider and ask them to whitelist our domain names to ensure delivery of emails. The following guide should help you grab the list of domain names:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Alternatively, you can also use your own email address to send submission emails. You will have to add custom sender email / SMTP account. The following guide should help you;

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!