What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I override the "default" email on the "Provide Sender and Recipient Details"

    Asked by garry54 on June 30, 2015 at 05:48 PM

    I'm trying to send an email to an address other than the default when a form has been submitted.  I fill out the new email address (*****@mscs.k12.al.us) in the "Recipient Email" field and click "test".  I then get a message that says, "This email sent to default address: ******@bellsouth.net.  I've tried it several times, always with the same result.

    Page URL:
    http://www.jotform.com/?formID=50584047144150

    recipient sender email test email
  • Profile Image
    JotForm Support

    Answered by jonathan on June 30, 2015 at 09:59 PM

    Please review the user guide: -How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

    To summarize, when you ONLY send test email using the Test Email button, the test message will always only be sent to your account email and not on the Recipient Email.

    Hope this help. Let us know if you need further assistance on this.

    Thanks.