What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Shipping charges do not apply properly on occasion

    Asked by Duane Lobson on June 30, 2015 at 07:19 PM

    I have set up my form to charge a flat rate shipping charge of $22.95.  I have a coupon "freeship" which offers free shipping when the order is over $100.  However sometimes when a person orders less than the $100 amount it still comes up with no shipping charge.

    Any ideas on how to overcome this problem?

     

     

    http://form.jotform.ca/form/51206424632244

    Page URL:
    http://form.jotform.ca/form/51206424632244

    Properly JotForm problem charge offers
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    JotForm Support

    Answered by Chriistian on July 01, 2015 at 12:21 AM

    Hi Duane,

    Thanks for contacting us.

     

    I see that you have created two separate threads for the same issue. I already responded to your concern in the other thread. You can check it here. We will attend to your concern on that thread.

     

    Do let us know if you need further assistance.

     

    Regards.