Shipping charges do not apply properly on occasion

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    Duane Lobson
    Asked on June 30, 2015 at 07:19 PM

    I have set up my form to charge a flat rate shipping charge of $22.95.  I have a coupon "freeship" which offers free shipping when the order is over $100.  However sometimes when a person orders less than the $100 amount it still comes up with no shipping charge.

    Any ideas on how to overcome this problem?

     

     

    http://form.jotform.ca/form/51206424632244

  • Profile Image
    Chriistian
    Answered on July 01, 2015 at 12:21 AM

    Hi Duane,

    Thanks for contacting us.

     

    I see that you have created two separate threads for the same issue. I already responded to your concern in the other thread. You can check it here. We will attend to your concern on that thread.

     

    Do let us know if you need further assistance.

     

    Regards.