What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Merchant Country not supported

    Asked by annasperlich on June 30, 2015 at 09:41 PM

    What does this mean? Can I change the currency and correct this or is it based from where the form is created? 

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    JotForm Support

    Answered by Charlie on July 01, 2015 at 02:05 AM


    May we know what payment integration you are using?

    If you are using Paypal Pro (also known as Website Payments Pro), please take note that Paypal Pro is only available in US, UK and Canada. Please check the matrix table here where specific Paypal products are available to be used: https://developer.paypal.com/docs/classic/howto_product_matrix/.

    In this case, you might need to switch to the standard Paypal payment integration instead.

    Do let us know if you need more information on this.