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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form submission missing required information?

    Asked by volombrandsltd on July 01, 2015 at 12:14 AM

    when receiving completed form submissions via email i am not able to see some of the fields that are compulsory. Once i go into Jotform website and view the submission i can then see it. Why is this?

     

    The screenshot i provided shows the field for email address which is a required field however we cannot see the selected option. also there is another field vital to this form that has not shown up on my emailed submission

    Screenshot
    information Submissions JotForm required field selected
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    Answered by Sammy on July 01, 2015 at 02:37 AM

    It is probable that you have not included the mentioned fields in the email template, when forms are added after an email notification template has been created they will not be added automatically to the field and will require manual intervention.

    Alternatively you can delete the current notification and add a new one, the fields will then be picked up automatically in the new notification.

     

    Could you also provide a link to the affected form so I can check it out further.