One of the submissions is not displayed in the view submissions page

  • Profile Image
    sixtowns
    Asked on July 01, 2015 at 07:57 AM

    Hello,

    We have had someone complete this form submit it and sign it using the adobe widget. The application has come through to us in the normal way via e-mail. However this application does not appear under ‘view submissions’

     

    Membership Form (51664008586359) between 6Towns Credit Union and Angela xxx is Signed and Filed!
    Tue, 30 Jun 2015 07:52:39 -0700 (PDT)
    EchoSign <echosign@echosign.com>
    EchoSign <echosign@echosign.com>
    6Towns Credit Union <No.reply@sixtowns.co.uk>

     

     

     

    http://form.jotformeu.com/form/51664008586359

  • Profile Image
    Kiran
    Answered on July 01, 2015 at 08:48 AM

    I've tried submitting your JotForm titled "Membership Form 17 June 2015" and I am able to submit it normally after signing the document. I've also received the signed document and autoresponder as well. This submissions is shown in the form submissions. 

    Since the submission is not showing in the submissions view page, it seems that the form might not be submitted. The email from echosign shall be sent automatically once the signing process is completed even the form is not submitted. I notice that the form is also having a notification email which should be sent to you once the form is submitted. Please check if you have received this notification for this submission to verify if the form is actually submitted. If you haven't received the notification, we request you check with the user to submit the form after signing the document. The following is the screenshot after signing the document using echosign and before submitting the form.

    Hope this information helps!! Please get back to us if you need any further assistance. We will be happy to help.

    Thanks!!