What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Designer and Themes not working on jotformeu.com domain

    Asked by PECforms on July 01, 2015 at 09:17 AM

    I am unable to use the theme or design options when I am making a form.  Each time I click on them, it will stay on an orange "loading" page.  I have tried from 3 different browsers as well as trying PC vs MAC and nothing works.

     

    Thanks

    Screenshot
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    JotForm Support

    Answered by Boris on July 01, 2015 at 10:04 AM

    We are sorry for the inconvenience.

    Me and my colleague are both able to reproduce the issue with the Designer not opening. There seem to be some issues with the Form Designer on jotformeu.com domain. I have forwarded this to our developers so that they can take a closer look into what seems to be the problem, and what we can do to fix this.

    Thank you very much for letting us know of the problem so soon. We will let you know through this thread if we have any specific news regarding this issue.

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    Answered by PECforms on July 08, 2015 at 10:10 AM

    Is there any update on the solution to this issue?  I have tested it again and it is still not resolved.

     

    Thank you for your help!

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    JotForm Support

    Answered by Boris on July 08, 2015 at 11:32 AM

    I can see that this bug has been assigned to one of our developers, and it is marked with urgent priority.

    As a temporary workaround until our developers manage to resolve the issue, may I suggest that you please try using our main website for logging in and editing your forms:

    http://www.jotform.com/

    This is because the issue seems to be localized on our jotformeu.com domain, and our regular jotform.com domain should not be affected. Thank you.

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    Answered by PECforms on July 08, 2015 at 12:10 PM

    Thank you for your response.  I tried using the www.jotform.com site and I am still getting an error.  It seems like the buttons for design and template do not work when I click them.  If it does submit the request, I get the error listed below.  This error is why we started using the www.jotformeu.com site.  I used it from both Internet Explorer and Google Chrome and still the same.

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    JotForm Support

    Answered by Boris on July 08, 2015 at 01:20 PM

    I am sorry for the issue. It seems like you are using Internet Explorer 7. Have you tried using a recent version of Chrome/Firefox to access our jotform.com domain? I would also recommend to please try clearing your browser cache as well.

    If you are unable to use the jotform.com domain as a workaround, I'm afraid that we will have to wait for our developers to fix the Designer on the jotformeu.com domain or provide other alternatives.

    We will let you know as soon as we have any news.

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    Answered by PECforms on July 09, 2015 at 12:15 PM

    I was actually using Google Chrome in the screenshot above.  We have tried Chrome, Internet Explorer, and Firefox and are still unable to use any of the tools.  

    I need access to our forms and editing tools by the end of this week  - do you know an ETA on when we will receive a solution? 

     

    Thank you

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    JotForm Support

    Answered by Kiran on July 09, 2015 at 02:14 PM

    I see that the issue has been marked with highest priority. Our backend team should already been looking into it. Let me send a note to the person who is looking into it if we can get any update on this. 

    However, you should be able to get it work using www.jotform.com domain. Please see if you can able to access the domain after disabling any anti-virus software installed on your PC or using a different network.

    Let us know if that helps. Thanks!

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    JotForm Support

    Answered by alp_deniz on July 13, 2015 at 12:50 PM

    Hello,

    The issue has recently been fixed. From now on, form designer is reachable from www.jotform.com.

    Please let us know if you have questions.

    Kind regards

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    Answered by Soundman on January 25, 2016 at 09:15 PM

    Guess what?.... the problem still exists, very frustrating to say the least. Very disappointed with support!
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    JotForm Support

    Answered by Kiran on January 25, 2016 at 10:35 PM

    @Soundman,

    Your question is moved to a separate thread and shall be answered there shortly.

    http://www.jotform.com/answers/755787

    Thank you!