What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I cancel my subscription?

    Asked by utrechtmanifest on July 01, 2015 at 09:53 AM

    Dear lady, sir,

    Last Friday we organized our latest event, and therefor I would like to cancel the upgrade of my account / contract.

    Can you please inform me if I can cancel it by sending this question, or do I have to send you another message?


    Kindest regards,

    Elly Albers



  • Profile Image

    Answered by Boris on July 01, 2015 at 10:55 AM

    Elly, if you would like to cancel your subscription, you can do so easily by following these steps:

    1. Log into your JotForm account
    2. Click on ​Account shown after clicking on a person/avatar looking icon at the upper right corner of the page.
    3. Now go to ​Billing​​ tab and click ​Switch Subscription​​ under Starter (Free) Plan
    4. Click ​Cancel Subscription​​ button on the new window.

    This will make sure that you do not receive any further subscription charges. You will be able to use up your remaining Premium plan submissions until your already purchased / paid for subscription expires, which is on July 25.

    Please let us know, Elly, if you need further assistance, we will be happy to help.