What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Refund request

    Asked by JLeavitt on July 01, 2015 at 10:50 AM

    Hello,

     

    I have downgraded my account to free but my account is still being charged a monthly fee.  Please refund the monthly fee that was charged and update your systems to reflect that my account has been downgraded.  

     

    Thank you,

     

    Jackie Leavitt.

    account downgraded downgraded monthly fee my account
  • Profile Image
    JotForm Support

    Answered by david on July 01, 2015 at 11:39 AM

    Hi,

    I have fully cancelled your subscription and added your request to our PayPal refund queue.  PayPal refunds must be processed manually and may take 5-7 business days to process.  This also set your account back to Free.

    Keep in mind that this did put you over the file storage limit for a Free account.  If you would like to keep your forms active, I would recommend deleting some of your submissions that have files attached.

    If there is anything else we can assist you with, just let us know and we will be happy to help.