- JLeavittAsked on July 01, 2015 at 10:50 AM
I have downgraded my account to free but my account is still being charged a monthly fee. Please refund the monthly fee that was charged and update your systems to reflect that my account has been downgraded.
- JotForm SupportdavidAnswered on July 01, 2015 at 11:39 AM
I have fully cancelled your subscription and added your request to our PayPal refund queue. PayPal refunds must be processed manually and may take 5-7 business days to process. This also set your account back to Free.
Keep in mind that this did put you over the file storage limit for a Free account. If you would like to keep your forms active, I would recommend deleting some of your submissions that have files attached.
If there is anything else we can assist you with, just let us know and we will be happy to help.