What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Create Membership Subscriptions for multiple fitness categories - Unable to customize product widget to reflect subscription options

    Asked by OnPath2015 on July 01, 2015 at 11:22 AM

    Hi JotForm, I have spent the past 2 hours trying to update a Membership form that was migrated over from Adobe Forms Central.

    I am trying and have attempted to use the product integration that you offer, in order to offer several fitness memberships on my client's website; however, I am finding your 'form builder' is not user friendly. I am having trouble customizing/ building simple options, as I keep getting error messages about numeric values. This is very frustrating and time-consuming. My deadline to have the form integrated on my client's website was this morning. 

    I have inserted the url for the form. I need your immediate help. It is also frustrating that there is not a technical team that I can speak to directly.

    -Ebony Murrell

    OnPath Graphics 



    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on July 01, 2015 at 01:15 PM


    Here is our in depth guide on how to get subscriptions setup in your form:


    I tested this feature and I was indeed able to setup multiple subscription options without issue:


    If you are getting a numeric value error, the only place I can think of that occurring is when entering the cost of your subscriptions.  If you enter anything other than numbers and a single period, it will not allow the value to be entered.

    If you could let us know where along the process you are having trouble, we will be happy to help.

  • Profile Image

    Answered by OnPath2015 on July 01, 2015 at 02:51 PM

    Hi David, this still does not resolve my issue. If you look at the client's original form, they are offering subscriptions for other categories of fitness and require detailed information (class schedule) for each. I am not able to make page breaks within the form to add separate subscriptions for each fitness category. I have tried to modify the options within the payment wizard to reflect the classes, but it is very strict on the option values and I find that I am unable to include the info within the payment wizard options. 

    Is there a way to resolve this? ... it looks as though I may have to find other ways to build this form outside of JotForms. 


  • Profile Image
    JotForm Support

    Answered by david on July 01, 2015 at 03:05 PM

    Unfortunately, subscriptions are rather limited.  They cannot be forwarded to the payment field in the same manner as one time payments.  Since they must be setup within the payment field itself, they are indeed limited to the options available in that field.  You would need to setup a specific subscription for each different set of options.  The payment field is also quite limited in regards to spacing and styling.  If you need custom subscription amounts based on different package options, our forms may not be able to fully suit your needs.

  • Profile Image

    Answered by OnPath2015 on July 01, 2015 at 04:48 PM

    Yes, I agree. I have exhausted every method (I think) to create a form that is comparable to what the client was using, and I can't seem to work with the features. Thank you for your help!