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  • Profile Image

    PayPal info is missing from E-mail

    Asked by dmichaels on July 01, 2015 at 11:23 AM

    Up until my newest form, Shabbat Luncheon v2, when a payment was made, the e-mail would contain all of the info I specified in my e-mail setup, PLUS Payer Info that comes from PayPal. That info would look like this:

    ==Payer Info==
    First Name Jacob
    Last Name Savir
    E-Mail jacob.savir@ChangedByMe.com

    ==Address==
    Name Jacob Savir
    Street 11 hidden by me road
    City HiddenByMe too
    State NY
    Zip 10541
    Country United States

    This morning I received a confirmation E-mail and it did NOT have the Payer Info, though I DO have the payment confirmation from PayPal.

    Any idea what could be wrong?

    PS:
    If it's of any help, you should know that the only difference between this form and those I've used in the past, is that the PayPal Amount uses the "Get Amount From" function (where it gets the amount from another form on the field) in your PayPal wizard.

     

    Page URL:
    http://form.jotformpro.com/form/51789073726971

    paypal info name table first name all
  • Profile Image

    Answered by dmichaels on July 01, 2015 at 11:38 AM

    I answered my own question:

    Stupid User strikes again...

    The E-mail I designed, did not include the PayPal total amount.

    It contained the field that FEEDS the PayPal amount.

    Sorry for any confusion.

    David

  • Profile Image
    JotForm Support

    Answered by Kiran on July 01, 2015 at 12:39 PM

    No problem, David. We are glad to see that the issue has been identified by you. We hope that you have now added the payment field to the notification email now. If you need any further assistance, please do not hesitate to get back to us. We will be happy to help.

    Thank you for using JotForm!!