- 4indmediaAsked on July 01, 2015 at 12:51 PM
I dont understand whats happening Paypal Account shows we have been
charged already. And I need to change our payment information.
Can someone help me understand what the current status is.
- JotForm SupportdavidAnswered on July 01, 2015 at 02:07 PM
You most recent subscription payment was on June 27th. It also looks like you cancelled your subscription successfully through PayPal this morning. You had an active subscription for quite some time and it is charged on a monthly basis. If you need to update PayPal payment information, this can be done in your PayPal account. Since your subscription has been cancelled, you can update your payment information, then upgrade once again when your current subscription runs out.
If you have any further questions, let us know and we will be happy to help.
- 4indmediaAnswered on July 04, 2015 at 07:28 PMWould like to use a card instead and not paypal
- SammyAnswered on July 05, 2015 at 04:27 AM
You can upgrade to your desired plan after the active one has run out and during the payment select the credit card option instead of Paypal