What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account payment information request

    Asked by 4indmedia on July 01, 2015 at 12:51 PM



    I dont understand whats happening Paypal Account shows we have been

    charged already. And I need to change our payment information.

    Can someone help me understand what the current status is.




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    JotForm Support

    Answered by david on July 01, 2015 at 02:07 PM


    You most recent subscription payment was on June 27th.  It also looks like you cancelled your subscription successfully through PayPal this morning.  You had an active subscription for quite some time and it is charged on a monthly basis.  If you need to update PayPal payment information, this can be done in your PayPal account.  Since your subscription has been cancelled, you can update your payment information, then upgrade once again when your current subscription runs out.

    If you have any further questions, let us know and we will be happy to help.

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    Answered by 4indmedia on July 04, 2015 at 07:28 PM
    Would like to use a card instead and not paypal
  • Profile Image

    Answered by Sammy on July 05, 2015 at 04:27 AM

    You can upgrade to your desired plan after the active one has run out and during the payment select the credit card option instead of Paypal