Conditionally hidden Orderable List widget preventing form submission

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    Asked on July 01, 2015 at 02:42 PM

    I'm developing a survey-type form that will include conditional logic to skip certain sections (  One of the sections that is hidden includes a couple of fields that use the Orderable List Widget. My troubleshooting seems to have revealed that when either or both of these fields are not edited the form will not submit. The submit button changes to "Please wait..." and then nothing happens.

    The condition that will cause the fields to be revealed is: On the third page of the survey, the respondent selects any item in the "marital status" field except "Married."

    Are there any workarounds to this issue? Or, are there other ways to implement a forced ranking field in JotForm?

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    Answered on July 01, 2015 at 03:44 PM

    Thank you for contacting us.

    I was able to reproduce the issue with conditionally hidden Orderable list widgets which prevent the form submission.

    unfortunately, I have not found any work around. A bug report ticket has been attached to this thread and forwarded to our Development Team.

    We will get back to you when we have any updates on this.

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    Answered on July 02, 2015 at 10:46 AM

    Thanks. for your quick reply. I'm altering my form to use another method to collect the data I need, so you won't find the problem on the form anymore. Hope that doesn't slow down your troubleshooting.

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    Answered on July 02, 2015 at 11:50 AM

    My colleague had already cloned your form prior to forwarding this to our developers.  We usually do our testing on a copy of the form having the issue so that our devs can reproduce the problem later.  Feel free to make any changes you'd like.

    We will let you know as soon as this is sorted.

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    Answered on October 13, 2015 at 04:04 AM


    This has now been fixed - The Orderable List widget will not prevent form submissions. 

    We appreciate your patience. 

    If you have further issues - please let us know.