What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Upgrade

    Asked by rolof2 on November 30, 2011 at 12:21 PM

    hi, i´ve upgraded my account on monday 28th and i´ve just receive an email saying my forms are disable. On monday i receive this mail:


    Dear Rodrigo,


    Thank you for your purchase of JotForm Premium -  Monthly Subscription


    Your account should be upgraded to Premium shortly. Should you have any questions please contact us at: contact@interlogy.com




    Interlogy LLC

    Page URL:

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    JotForm Support

    Answered by idarktech on November 30, 2011 at 05:22 PM

    Hi Rodrigo,

    I have checked your payment and found out that there is a discrepancy in the information that you have entered in our payment gateway, Plimus.  In the JotForm Login Name field, you entered your email address instead of your username. This is the reason why your upgrade did not reflect into your account.

    I have now changed your account status to Premium.

    If you have other concerns or inquiries, please do let us know.

    Thank you for subscribing to JotForm!