Account Upgrade

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    Asked on November 30, 2011 at 12:21 PM

    hi, i´ve upgraded my account on monday 28th and i´ve just receive an email saying my forms are disable. On monday i receive this mail:


    Dear Rodrigo,


    Thank you for your purchase of JotForm Premium -  Monthly Subscription


    Your account should be upgraded to Premium shortly. Should you have any questions please contact us at:




    Interlogy LLC

  • Profile Image
    Answered on November 30, 2011 at 05:22 PM

    Hi Rodrigo,

    I have checked your payment and found out that there is a discrepancy in the information that you have entered in our payment gateway, Plimus.  In the JotForm Login Name field, you entered your email address instead of your username. This is the reason why your upgrade did not reflect into your account.

    I have now changed your account status to Premium.

    If you have other concerns or inquiries, please do let us know.

    Thank you for subscribing to JotForm!