How to remove applied form theme

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    Asked on July 01, 2015 at 04:42 PM

    I am attempting to revert back to the classic or simple theme on my form, however everytime I save under designs or themes this does not work for the simple theme. I would like to use the Default Theme but when I do, everything comes up as Gray. How Do I fix this?



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    Answered on July 01, 2015 at 07:20 PM

    Thank you for contacting us.

    It seems that form is currently affected by applied custom theme. We do not have a direct 'remove theme' option at this time, so you might consider restoring your form with a Revision History tool (to remove previously applied theme). 

    How to View Form Revision History

    Please give it a try and let us know if you need any further assistance.

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    Answered on July 02, 2015 at 08:40 AM


    It seems as though all of my revisions have the current theme. I have a few different forms on my account but this one is the only one where it has switched to the grey scale background and I cannot revert back.

    I would like it the theme to be similar to what I have for the other two forms:

    Please help.

    Thank You.

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    Answered on July 02, 2015 at 10:28 AM

    This issue has been reported to our developers by our colleague Mike. Until such time that we hear back from our developers on this, I can't see a way to undo the (Default) theme.

    I do see that you are using the Default theme under Themes, and that you are using XXL Form theme under Preferences. At this time, I can only recommend that you try recreating your form again with the theme that you want to use.

    We will let you know through this thread if we have any update. Thank you for your understanding and patience.

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    Answered on July 06, 2015 at 11:57 AM

    Is there a way to duplicate this form without duplicating the theme otherwise we will have to start from scratch. 

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    Answered on July 06, 2015 at 12:51 PM

    Unfortunately, we will need to wait until our developers fix this, I just cloned your form, but brings the theme also: