What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can not get my forms. This has been going on for over a week.

    Asked by DHeald on November 30, 2011 at 01:16 PM Page URL:
    https://secure.jotform.com/submissions/93023318946

  • Profile Image

    Answered by AtacanC on November 30, 2011 at 04:00 PM

    First off, we apologize for any inconvenience this may have caused. Can you please try to check your submissions on https://secure.jotform.com/ ? If this still doesn't work, please do let us know. So we can investigate further. We'll be waiting for your response.

    Thanks for your understanding and cooperation.

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    Answered by DHeald on November 30, 2011 at 04:39 PM
    [cid:image004.jpg@01CCAF7E.8BEE92B0]
    When I go to my forms I get this screen. When I click on Submissions it tells me I have no data (see below). As you can see it tells me I do. I have lost a lot of data. Where is it?
    [cid:image005.jpg@01CCAF7E.8BEE92B0]
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    JotForm Support

    Answered by Mike_T on November 30, 2011 at 04:48 PM

    Unfortunately, we didn't receive your image.

    Please make sure that you have selected correct Time Frame in Submissions options:

    If this will not solve your problem, please let us know. Thank you for cooperation.