submissions, show, but no results in folder

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    mccyo
    Asked on November 30, 2011 at 01:44 PM

    On my main dashboard page - my submissions show

    But when I go the submissions folder there are no results to display

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    AtacanC
    Answered on November 30, 2011 at 04:02 PM

    First off, we apologize for any inconvenience this may have caused. Can you please try to check your submissions on https://secure.jotform.com/ ? If this still doesn't work, please do let us know. So we can investigate further. We'll be waiting for your response.

    Thanks for your understanding and cooperation.

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    mccyo
    Answered on January 25, 2012 at 12:36 PM

    it still doesn't work :(

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    mccyo
    Answered on January 25, 2012 at 12:47 PM

    this is happening for other forms in my forms, as well.  Is it possible it happens after I edit a form?

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    fxr
    Answered on January 25, 2012 at 05:21 PM

    No, this type of problem shouldnt happen after you edit a form. 

    On your account on our server, I dont see any difference between SSL form submissions and non-SSL submissions, this issue seems peculiar to your PC/browser.

    Can you please try logging out of your JotForm account, clearing your browser cache, then logging back in to see if you are able to see those submissions you currently can not see? Also, as an option, have a look at your accounts submissions on a different web browser, just to help isolate any problem. 

    PLease report back if you have any success or not with those suggestions, as I see no issues at all on our server in relation to your accounts submissions. 

     

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    mccyo
    Answered on February 16, 2012 at 01:15 PM

    I would really like to retrieve the information submitted by the other 5 people who submitted forms.  Please go to my account and you will find that my form entitled Black Friday Special has 6 submissions, but when I go to submissions it shows only one.  I have tried using google chrome and ie but nothing seems to work.

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    aytekin
    Answered on February 16, 2012 at 02:55 PM

    The new button can sometimes get incorrect like that. It does not mean there are any submission. It just means the counter was stuck for those submissions. To resolve this issue, right click on your form on the My Forms page and then select "Mark All as Read"

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    mccyo
    Answered on February 16, 2012 at 04:20 PM

    thank you i appreciate your help