What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submitted with attached files but required fields did not come through

    Asked by inetblue on July 01, 2015 at 07:49 PM

    Our upload form had one submission that didn't have any required fields filled out and only files attached.  How could this happen?

     

    attached is an email of the submission showing the files but no contact info even though the form requires them.

    Page URL:
    http://upload.bidmail.com/inetblue/BidMail

    Screenshot
    attached files attached through and email one submission
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    JotForm Support

    Answered by Chriistian on July 02, 2015 at 01:58 AM

    Hi inetblue, 

    Thanks for contacting us.

     

    Are you referring to this form - http://www.jotformpro.com/form/51066647567969? I checked the form and I was not able to duplicate the issue. Please provide to us the browser version and device where the issue was encountered so we can further check.

     

    We will wait for your response.

     

    Regards.

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    Answered by inetblue on July 02, 2015 at 01:25 PM

    The problem is that we cannot replicate the issue.  In the screenshot you can see the submission ID, can't you look it up that way for that specific submission?  This is the only one we have ever received that has this issue.

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    JotForm Support

    Answered by Charlie on July 02, 2015 at 02:49 PM

    Hi,

    I wasn't able to replicate the problem. I believe this happens when a user tried to fill out the form on an outdated browser, or the browser is unable to read the code properly. I've tried to fill out the form on Chrome and Firefox latest versions but I was unable to replicate the problem. I also tried it on IE versions 11, 10, 9, 8 and 7 but I wasn't able to replicate it also.

    Would it be possible to embed the form in a web page using iFrame code instead? I see that you change the custom domain for the Form URL to yours. Using the iFrame should prevent a code conflict on a browser.

    We'll try to make some more test and see if we can replicate it.

    Apologies for the inconvenience.

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    Answered by inetblue on July 02, 2015 at 03:44 PM

    Not a big issue, it was just the first time we saw something like this and didn't even know who submitted the form so that we can inform them.  Keep me posted if you find anything else.  Thanks.

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    JotForm Support

    Answered by Mike on July 02, 2015 at 05:09 PM

    It seems that the form user was able to submit/re-submit the form at some point.

    We do not see any issues with the form at the moment. Thank you.