Form submitted with attached files but required fields did not come through

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    inetblue
    Asked on July 01, 2015 at 07:49 PM

    Our upload form had one submission that didn't have any required fields filled out and only files attached.  How could this happen?

     

    attached is an email of the submission showing the files but no contact info even though the form requires them.

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    Chriistian
    Answered on July 02, 2015 at 01:58 AM

    Hi inetblue, 

    Thanks for contacting us.

     

    Are you referring to this form - http://www.jotformpro.com/form/51066647567969? I checked the form and I was not able to duplicate the issue. Please provide to us the browser version and device where the issue was encountered so we can further check.

     

    We will wait for your response.

     

    Regards.

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    inetblue
    Answered on July 02, 2015 at 01:25 PM

    The problem is that we cannot replicate the issue.  In the screenshot you can see the submission ID, can't you look it up that way for that specific submission?  This is the only one we have ever received that has this issue.

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    Charlie
    Answered on July 02, 2015 at 02:49 PM

    Hi,

    I wasn't able to replicate the problem. I believe this happens when a user tried to fill out the form on an outdated browser, or the browser is unable to read the code properly. I've tried to fill out the form on Chrome and Firefox latest versions but I was unable to replicate the problem. I also tried it on IE versions 11, 10, 9, 8 and 7 but I wasn't able to replicate it also.

    Would it be possible to embed the form in a web page using iFrame code instead? I see that you change the custom domain for the Form URL to yours. Using the iFrame should prevent a code conflict on a browser.

    We'll try to make some more test and see if we can replicate it.

    Apologies for the inconvenience.

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    inetblue
    Answered on July 02, 2015 at 03:44 PM

    Not a big issue, it was just the first time we saw something like this and didn't even know who submitted the form so that we can inform them.  Keep me posted if you find anything else.  Thanks.

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    Mike
    Answered on July 02, 2015 at 05:09 PM

    It seems that the form user was able to submit/re-submit the form at some point.

    We do not see any issues with the form at the moment. Thank you.