Why am I not receiving emails when a form is completed?

  • bentonbeno
    Asked on July 2, 2015 at 1:24 AM

    I know that people are filling out my form but I'm not receiving the email notifications.  Ideally, my Rivercity Faithfest vendor form should be going to jhollissmith@yahoo.com when submitted through the website.  I'm not receiving anything.

  • Elton Support Team Lead
    Replied on July 2, 2015 at 8:29 AM

    Please try it again. I have removed your email in the bounce list. It ended in the bounce list due to spamming reason. It should be working fine by now.

    To avoid this from occurring again, please add Jotform to your whitelist. Here's a guide for that: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Or try switching your sender email to noreply@jotform.com instead of using custom free email address.

    Thanks!