What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving emails when a form is completed?

    Asked by bentonbeno on July 02, 2015 at 01:24 AM

    I know that people are filling out my form but I'm not receiving the email notifications.  Ideally, my Rivercity Faithfest vendor form should be going to jhollissmith@yahoo.com when submitted through the website.  I'm not receiving anything.

    Page URL:
    rivercityfaithfest.com/vendors

    email notifications notification
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 02, 2015 at 08:29 AM

    Please try it again. I have removed your email in the bounce list. It ended in the bounce list due to spamming reason. It should be working fine by now.

    To avoid this from occurring again, please add Jotform to your whitelist. Here's a guide for that: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Or try switching your sender email to noreply@jotform.com instead of using custom free email address.

    Thanks!