How can I use forms that I cannot edit!!!?

  • mherold317
    Asked on July 2, 2015 at 1:46 AM

    This is very frustrating when I spend time building forms and when I need to edit them I am unable to. I was editing them just fine two hours ago and now I cannot do anything with them.

    Jotform Thread 601440 Screenshot
  • mherold317
    Replied on July 2, 2015 at 1:25 PM

    Note: I have since loaded Firefox and it allows me to edit my forms. However that fact that I have to use a specific browser for your product to work is a little disappointing since IE is not like a small unknown product. I just wish I could figure out why I cannot use IE with your product.

    Thanks 

  • David JotForm Support
    Replied on July 2, 2015 at 2:35 PM

    IE is notoriously unreliable.  FireFox, Chrome and Safari all tend to work much better in all situations.  Microsoft is actually partially discontinuing Internet Explorer in the near future. 

    In any case, from the looks of your screenshot, your browser may have timed out and though it looked like you were logged in, it was unable to retrieve your JotForm account data.  If this occurs again, try clearing your browsers cache/cookies then logging back in to your JotForm account.  The form builder should work consistently in IE, though I do not recommend using it.