How can I use forms that I cannot edit!!!?

  • Profile Image
    Asked on July 02, 2015 at 01:46 AM

    This is very frustrating when I spend time building forms and when I need to edit them I am unable to. I was editing them just fine two hours ago and now I cannot do anything with them.

  • Profile Image
    Answered on July 02, 2015 at 03:03 AM


    I've checked your account and was able to edit your forms. I've included a screenshot that shows the editor with one of your forms:

    Could you please try another browser and tell us if the problem persists?

    We are here to help, if the problem continues, I'll open up an investigation with our development team.

    Thank you

  • Profile Image
    Answered on July 02, 2015 at 01:25 PM

    Note: I have since loaded Firefox and it allows me to edit my forms. However that fact that I have to use a specific browser for your product to work is a little disappointing since IE is not like a small unknown product. I just wish I could figure out why I cannot use IE with your product.


  • Profile Image
    Answered on July 02, 2015 at 02:35 PM

    IE is notoriously unreliable.  FireFox, Chrome and Safari all tend to work much better in all situations.  Microsoft is actually partially discontinuing Internet Explorer in the near future. 

    In any case, from the looks of your screenshot, your browser may have timed out and though it looked like you were logged in, it was unable to retrieve your JotForm account data.  If this occurs again, try clearing your browsers cache/cookies then logging back in to your JotForm account.  The form builder should work consistently in IE, though I do not recommend using it.