Email notifications issue

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    Asked on July 02, 2015 at 06:05 AM



    I'm having problems setting up email notification when we receive a form. When I send a test email it works but not when someone fills it in online.

    I have seen the video on your support site but it didn't help us with this problem.


    Engineering Office

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    Answered on July 02, 2015 at 06:59 AM


    Could you please try change your Sender  Email To do that please follow the guide below:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to, just like below:


    Also, ensure that is in your trusted senders list.


    Please kindly check this guide for further information and solution:

    How to setup email alerts to prevent "emails not being received" issues