Email notifications issue

  • Profile Image
    engineeringoffice
    Asked on July 02, 2015 at 06:05 AM

    Hello,

     

    I'm having problems setting up email notification when we receive a form. When I send a test email it works but not when someone fills it in online.

    I have seen the video on your support site but it didn't help us with this problem.

    Regards

    Engineering Office

  • Profile Image
    ibrahim
    Answered on July 02, 2015 at 06:59 AM

    Hi,

    Could you please try change your Sender  Email tonoreply@jotform.com? To do that please follow the guide below:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:

     

    Also, ensure that noreply@jotform.com is in your trusted senders list.

     

    Please kindly check this guide for further information and solution:

    How to setup email alerts to prevent "emails not being received" issues

    Thanks