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engineeringofficeAsked on July 2, 2015 at 6:05 AM
Hello,
I'm having problems setting up email notification when we receive a form. When I send a test email it works but not when someone fills it in online.
I have seen the video on your support site but it didn't help us with this problem.
Regards
Engineering Office
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ibrahim JotForm UI DeveloperReplied on July 2, 2015 at 6:59 AM
Hi,
Could you please try change your Sender Email tonoreply@jotform.com? To do that please follow the guide below:
1. While on your form, Click Setup & Embed then Email Alerts
2. Open Notifications, then click on Reply-To and Recipient Settings
3. Change the Sender E-mail value to noreply@jotform.com, just like below:
Also, ensure that noreply@jotform.com is in your trusted senders list.
Please kindly check this guide for further information and solution:
How to setup email alerts to prevent "emails not being received" issues
Thanks