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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications issue

    Asked by engineeringoffice on July 02, 2015 at 06:05 AM



    I'm having problems setting up email notification when we receive a form. When I send a test email it works but not when someone fills it in online.

    I have seen the video on your support site but it didn't help us with this problem.


    Engineering Office

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    JotForm Designer

    Answered by ibrahim on July 02, 2015 at 06:59 AM


    Could you please try change your Sender  Email tonoreply@jotform.com? To do that please follow the guide below:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:


    Also, ensure that noreply@jotform.com is in your trusted senders list.


    Please kindly check this guide for further information and solution:

    How to setup email alerts to prevent "emails not being received" issues