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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cant seem to create a PDF?

    Asked by andrewdavidjones on July 02, 2015 at 06:30 AM

    The status just says 'working' and it never seems to create a PDF?

     

    User: andrewdavidjones

    Screenshot
    create PDF
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    JotForm Support

    Answered by Boris on July 02, 2015 at 09:51 AM

    As I wasn't sure which form seems to have had this problem for you, I have cloned both of your forms into my account. After testing both of them, I can confirm that the Create PDF doesn't seem to be working correctly today - it just spins at Working.

    This may just be a temporary server issue, our server for processing PDF files may just be overloaded at this time. However, I have forwarded this thread to our developers, so that they can check and see if there is any issue at play here that they can fix.

    We will let you know through this thread if we have any relevant news. Thank you.

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    JotForm Support

    Answered by KadeJM on July 02, 2015 at 10:32 AM

    Hey Andrew, our Developers just released a fix for this as of a few minutes ago.

    I tested this and it's working on our end again as it should after a couple minutes of testing since we wanted to be sure about it first.

    Can you please try and use the create pdf form option on your end again and let us know if it is working for you now?

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    Answered by andrewdavidjones on July 02, 2015 at 04:58 PM
    Thanks!
    Sent from my iPhone
    ...