What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to Create PDF Form while Stuck on Working for over 30 Minutes

    Asked by cgoodwin on July 02, 2015 at 09:04 AM

    I have selected create pdf form from the More drop down although it has been 30 minutes and the form still hasn't created.  I have tried twice and with two different browsers.  I have created a number of pdfs previously and it didn't take this long.  It also seems like the icon in front of create pdf form may be gray.  Is this opton not supported anymore?

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    Answered by KadeJM on July 02, 2015 at 10:15 AM

    I am able to replicate the issue about the "Create PDF Form Stuck on Working..." for several minutes and nothing happening. We do sincerely apologize about the issue and thank you for reporting it.

    I've gone ahead and sent a report about the problem to our developers so that we can get it fixed asap and will let you know as soon as more is known when that happens.

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    Answered by KadeJM on July 02, 2015 at 10:36 AM

    Our Developers have just applied a fix for this as of a few minutes ago.

    I tested this and it's working on our end again.

    Can you please try and use the create pdf form option on your end again and let us know if it is working?

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    Answered by cgoodwin on July 02, 2015 at 10:43 AM
    Thank you very much. It’s working fine now.