What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fields in exported Fillable PDF form are blurry and overlapping

    Asked by dwilloughby on July 02, 2015 at 12:26 PM

    Hello,

    When i export the form into PDF, everything is out of place and distorted. Some of the drop downs and other fields are just blurry, broken and not working.

    Please advise..

    Thank you

    distorted fillable PDF
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 02, 2015 at 01:19 PM

    I have created fillable PDF form from your form and I was able to reproduce mentioned issue that fields are blurry and overlapping and that form is not working.

    I will escalate this issue to our developer and we will inform you via this thread one this issue is resolved. 

  • Profile Image
    JotForm Developer

    Answered by mustafa on July 09, 2015 at 08:42 AM

    Hi,

    Sorry for the late response, it took more time than expected for us to overcome rendering problems, but finally we could.

    I tested this form http://www.jotform.ca/form/51824617404251 and looks much better. Please regenerate your PDF form and you should be able to get better.

  • Profile Image

    Answered by rchoi on July 09, 2015 at 12:08 PM

    I'm trying to export to PDF right now and when i do, the PDF doesn't even work..  says it's "unsupported file type or damaged"

  • Profile Image

    Answered by Ben on July 09, 2015 at 01:56 PM

    I tested your form and had a similar issue so I will re-open a thread to our developers for a closer inspection and they will notify you here as soon as there are any updates.

  • Profile Image
    JotForm Developer

    Answered by mustafa on September 28, 2015 at 09:00 AM

    Hi,

    I just created PDF of your form within your account. I believe issue happened was because of a temporary server error. Apologize for the inconvenience.

     

    Regards.