What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting submissions for the 'contact us' form.

    Asked by dano2334 on July 02, 2015 at 12:41 PM

    When i do a test submission inside jotform I get it.  When I go to my website with the embedded form, I do not.

    Page URL:
    www.bridgeriverllc.com/contactus.htm

    Submissions Getting JotForm a
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    JotForm Support

    Answered by david on July 02, 2015 at 01:07 PM

    Hi,

    The test submission will always be sent from "noreply@jotform.com" to the default address associated with your account.  This is why those were working.  However, your settings for the notification itself are missing a couple things:

    Change the sender email to "noreply@jotform.com" and the recipient email to your address and you should be good to go.

    If you have any further questions, let us know and we will be happy to help.