What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my account saying that my subscription contract has expired?

    Asked by GraceAlumni1TD on July 02, 2015 at 01:38 PM

    I needed to update our credit card information for billing purposes and I noticed that the account shows the contract has expired. When I go to reactivate our account, why does it suggest I am "upgrading" when I am selecting the same level we have always had?

    monthly fee fee contract paying
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    JotForm Support

    Answered by KadeJM on July 02, 2015 at 02:57 PM

    I see that you are attempting to change your credit card information for your subscription plan.

    I found that it failed on 6/28/15 but it seems that this had cleared up either by you or by our fastspring processor since it went through this afternoon at around 1:25p (7/2/15).

    I'm not sure if you were able to update your CC or not but if not we could reverse the last transaction (which would be today 7/2) and then you could resubscribe using your new CC Information.

    Anyhow though, the reason why you are unable to do so if you still aren't would most likely be because you are on a subscription plan from FastSpring (INT140628-2980-87865) whereas as of more recently we had changed our site payment processor to Stripe in order to make things easier and less problematic when our users are dealing with billing issues as we had before.