What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What's using my 100 MB upload limit?

    Asked by juan.cavada on July 02, 2015 at 02:01 PM

    Hello,

    What's is using my 100 MB upload limit? I have the forms integrated with Google Drive so I guess the storage is used there. i'm in the middle of a class project and I don't want that my students suddenly can no longer send their works.

     

    integrated hello and project
  • Profile Image
    JotForm Support

    Answered by Welvin on July 02, 2015 at 03:13 PM

    For keeping the files to your form. They are stored to our servers and will use up your File Storage limit. Integrating your form to Google Drive won't bypass our limit. The limit will be used until the file is deleted in your form.

    If you want to free up the space, you have to delete the submission. Doing so will also delete the file in that particular submission. Or, upgrade your account to the paid plan.

    Just a note, make sure that you keep a backup of the submissions and make sure that you have already received the files and/or downloaded it before deleting them. Otherwise, there's no way you can recover it later as we don't keep a backup of it for privacy reasons.

    Thank you.