What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't access my acccount

    Asked by heidi howes on July 02, 2015 at 03:48 PM

    I am not able to access my jotform account.  Can you help?

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    JotForm Support

    Answered by david on July 02, 2015 at 05:12 PM


    The username associated with your account is "citymusic" and the email address for password reset purposes is "heidi@citymusiccolumbus.org".  I checked to see if the emails would go through and they were not.  For some reason your address had been placed on our bounce list.  I removed your from the bounce list and sent the reset email once again.  It looks like it went through this time.

    If you still did not receive the reset email, let us know and we will see what else we can do.