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    Did not post to thank you page after payment

    Asked by fsukkc on November 30, 2011 at 06:36 PM

    Hello, we're having a pretty serious issue.


    before we went live, I tested out my form and everything worked perfectly- it took my info, and posted to our thank-you page.

    We made the form live last Sunday, but now it is not posting anymore.


    Before the form went live, we had a free option (it's a registration form that incorporates payment) so that we could test out the thank you page, which displays their ticket, without having to go through payment.


    We took off the free option once the site went live and we had our first real submission today. However, although the information appears on Jotform, it does not appear on our table- which means that our thank you page did not process any information. Since the URL for the thank you page has not changed on jotform and the thank-you page is still there and functional on our website, the only reason that the thank-you page is not working now when it did work then is either

    1) all of the names for the variables in our jotform just changed


    2) it's not posting to our thank-you page after paypal.


    We need it to post to our thank-you page because that's how people will receive their tickets after payment. If no information gets put into our servers, then no tickets will be shown. Please help

    Page URL:

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    Answered by fxr on November 30, 2011 at 06:57 PM

    Its not redirecting automatically out of paypal back to your Custom URL thankyou page.

    Your user has to click on the 'Return to the United Way of Big Bend' link to get his ticket:



    I believe you can redirect to your thankyou page without the requirement for user interaction: in your Paypal profile, I believe there is an option 'Auto Return' you need to find it an turn it on.


    I will have a quick look and see if I can find it myself. 

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    Answered by fxr on November 30, 2011 at 07:00 PM

    Its in merchant services -> My selling preferences -> Website preferences


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    Answered by fsukkc on November 30, 2011 at 07:16 PM

    Thanks for the quick response. I do not have access to the paypal account directly, but I will try to resolve this issue as soon as possible.

    I was just curious:

    for now, is there a way for me to post the form-response info into the thank-you page directly from jotform?

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    Answered by fxr on November 30, 2011 at 07:20 PM

    I am not too sure exactly what you mean by that question?

    The form will not be completely submitted unless the Paypal payment is completed, so in that case the Thankyou page will never be visited. 

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    Answered by fsukkc on November 30, 2011 at 07:30 PM

    I understand that part. However, I'm looking for a way to manually create the ticket for the people who did not return to the webpage. I could manually enter the information myself into the database, but I was just wondering if there was a way to look at a form response already submitted in jotform and re-send that info to our thank-you page so it doesn't manually have to be written in the database.

    Is that possible?

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    Answered by fxr on November 30, 2011 at 07:44 PM

    You could probably do it by passing a certain string of variables as part of the URL of your custom thankyou page but I couldnt even begin to guess what that string would look like without seeing your php code. 

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    Answered by fsukkc on November 30, 2011 at 09:47 PM

    We created quick a solution for manual entry. Thanks for all the help!


    Edit: one more question:

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    Answered by fsukkc on November 30, 2011 at 09:55 PM

    Question: Will this redirect all paypal payments from that Paypal account to our Thank-You page?


    That paypal account will be used for more than just payments from this form and we wouldn't like to redirect other non-related payments to this page.

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    JotForm Support

    Answered by mliz on December 01, 2011 at 04:40 AM

    Please refer to Paypal help information on the use of Return URL:

    "The Return URL will be applied to all of your Auto Return payments unless otherwise specified within the button or link for that Website Payment. Set your preferences to bring customers back to your website after they pay with PayPal. Go to My selling tools in your Profile and click Update in the "Website payments" section.In this case, the Return URL that is associated with the button or link will override what was specified in the profile settings."

    Hope this helps.