What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are disabled. They were working find up untill today. Please fix!

    Asked by Martin  on July 02, 2015 at 09:13 PM

    I have 2 very important forms that have been disabled as well as my account!

    One has been working for a long time, the other one I tried to add today.

    Please fix. They are legitimate forms that are promoting my specials.

    Thanks,

    Martin

     

     

    My Forms find forms are disabled thanks my account long time Long
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 02, 2015 at 11:05 PM

    Hi

     

    Thanks for contacting us.

     

    I checked your account and it seems that your account was automatically suspended by our Phishing Detector. I checked your form and I noticed that you have forms that collects e-mail address only which is against our terms of use.

     

    I have activated your account. However, to avoid further suspension please avoid having forms with e-mail address field only. 

     

    Do let us know if you need further assistance.

     

    Regards.