What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot access my form

    Asked by Smackasey on July 03, 2015 at 10:57 AM


    I have an event with people registering, however I can no longer access my forms. I had an event several months ago and can access them but can no longer access my new bunch. People are registering but I cannot access the information. Please help. My account is under:

    Smackasey@gmail.com and I have a Premium account.



    Susan Mackasey




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    JotForm Support

    Answered by BJoanna on July 03, 2015 at 12:13 PM

    I have checked your account Smackasey and you have one active form:


    However I did found two forms that are inside Trash folder. If you want to restore them to My Forms, open your Trash folder select your form and click on Restore option.

    Can you also provide us ID of your form on which your users are registering? I did not found any recent submissions that are connected to your email address. 

    Let us know if you need further assistance.