Cannot access my form

  • Profile Image
    Smackasey
    Asked on July 03, 2015 at 10:57 AM

    Hello,

    I have an event with people registering, however I can no longer access my forms. I had an event several months ago and can access them but can no longer access my new bunch. People are registering but I cannot access the information. Please help. My account is under:

    Smackasey@gmail.com and I have a Premium account.

     

    Thanks!

    Susan Mackasey

    smackasey@gmail.com

    514-518-4328

     

  • Profile Image
    BJoanna
    Answered on July 03, 2015 at 12:13 PM

    I have checked your account Smackasey and you have one active form:

    http://www.jotform.ca/form/50225969227258 

    However I did found two forms that are inside Trash folder. If you want to restore them to My Forms, open your Trash folder select your form and click on Restore option.

    Can you also provide us ID of your form on which your users are registering? I did not found any recent submissions that are connected to your email address. 

    Let us know if you need further assistance.