What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some texts are cut off and some fields duplicated in the fillable PDF

    Asked by JeanneP on July 03, 2015 at 12:41 PM
    2)  My form is not cleaning converting to a PDF (see screencast)
    fillable PDF
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 03, 2015 at 01:41 PM

    I have created fillable PDF form from your form and I was able to reproduce mentioned problem.

    I will escalate this issue to our developer and we will inform you via this thread one this issue is resolved. 

  • Profile Image

    Answered by JeanneP on July 07, 2015 at 09:48 AM
    Has there been any progress resolving the problems I am experiencing
    converting my form to a PDF?
    *Jeanne*
    *_____________________________________________________________________________ *
    *Certified Professional Resume Writer (CPRW)*
    *Certified Employment Interview Professional (CEIP)*
    - *Email: vcguides@gmail.com *
    - *Contact: 1-800-311-6173*
    - *http://www.jpcareercenter.com *
    - *Resumes, LinkedIn, Letters, Web Portfolios, Job Search Advisement*
    *My LinkedIn Profile*
    *One of America’s first certified professional resume writers*
    *Developer of leading edge career documents*
    *20+ years’ experience providing confidential, 1:1 services*
    *Business nearly 100% referral-based from clients and recruiters*
    *Member: Professional Association of Resume Writers/Career Coaches The
    National Resume Writers Association Career Directors International*
    *Career Thought Leaders Career Management Alliance*
    *Global Career Network*
    *It’s not what you look at that matters, it’s what you see – Henry David
    Thoreau*
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on July 07, 2015 at 10:08 AM

    Upon checking the report ticket, I see that it has already been escalated to one of our developers and is marked as "Urgent", but it is still opened and currently being investigated. 

    I'll notify our developer assigned on this ticket.

    Apologies for the inconvenience.

  • Profile Image
    JotForm Developer

    Answered by mustafa on July 09, 2015 at 08:59 AM

    Hi,

    Sorry for the late response, we could fix this finally!

    Please recreate your PDF form, it should look much better now.

     

    Regards.

  • Profile Image

    Answered by JeanneP on July 09, 2015 at 09:08 AM
    No improvement ... see attached PDF that I just created.
    *Jeanne*
    *_____________________________________________________________________________ *
    *Certified Professional Resume Writer (CPRW)*
    *Certified Employment Interview Professional (CEIP)*
    - *Email: vcguides@gmail.com *
    - *Contact: 1-800-311-6173*
    - *http://www.jpcareercenter.com *
    - *Resumes, LinkedIn, Letters, Web Portfolios, Job Search Advisement*
    *My LinkedIn Profile*
    *One of America’s first certified professional resume writers*
    *Developer of leading edge career documents*
    *20+ years’ experience providing confidential, 1:1 services*
    *Business nearly 100% referral-based from clients and recruiters*
    *Member: Professional Association of Resume Writers/Career Coaches The
    National Resume Writers Association Career Directors International*
    *Career Thought Leaders Career Management Alliance*
    *Global Career Network*
    *It’s not what you look at that matters, it’s what you see – Henry David
    Thoreau*
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on July 09, 2015 at 11:08 AM

    Unfortunately, you cannot attach PDF files in your post.

    But, I've tested your form and created a fillable PDF, I was able to see that there are still problems on it. Here are some:

    Fields are being duplicated but are non-fillable.

    Same like the first screenshot.

    The next and back button shows.

    There are non-fillable fields and are being cut off.

     

    I'll notify again my colleague, Mustafa, regarding this problem.

    Apologies for the inconvenience.

  • Profile Image

    Answered by JeanneP on July 16, 2015 at 11:39 AM
    I have still not received any response indicating if the form I created
    several weeks ago can be *cleaning* converted to a PDF. I need a PDF that
    has all of the boxes created in a fillable format. If it is not possible
    to convert larger forms to a PDF, please advise so I may make other
    arrangements.
    *Jeanne*
    *_____________________________________________________________________________ *
    *Certified Professional Resume Writer (CPRW)*
    *Certified Employment Interview Professional (CEIP)*
    - *Email: vcguides@gmail.com *
    - *Contact: 1-800-311-6173*
    - *http://www.jpcareercenter.com *
    - *Resumes, LinkedIn, Letters, Web Portfolios, Job Search Advisement*
    *My LinkedIn Profile*
    *One of America’s first certified professional resume writers*
    *Developer of leading edge career documents*
    *20+ years’ experience providing confidential, 1:1 services*
    *Business nearly 100% referral-based from clients and recruiters*
    *Member: Professional Association of Resume Writers/Career Coaches The
    National Resume Writers Association Career Directors International*
    *Career Thought Leaders Career Management Alliance*
    *Global Career Network*
    *It’s not what you look at that matters, it’s what you see – Henry David
    Thoreau*
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on July 16, 2015 at 01:21 PM

    Apologies for the inconvenience. I've check the status of the report ticket and it is still in progress.

    I'll notify again the developer in charge of this. If we hear any news we'll update you on this thread.

  • Profile Image

    Answered by JeanneP on July 23, 2015 at 01:54 PM
    Well, at this point I'm really frustrated by the lack of response, and even
    more so since I upgraded to the premium account. As previously indicated,
    my form does not "cleanly" convert to a fillable PDF. If this is not a
    priority issue, then please let me know or advise a work-around. I like
    the program and would like to stick with it if possible, but I really need
    the option of converting my form to a fillable PDF for clients completing
    the form offline.
    *Jeanne*
    *_____________________________________________________________________________ *
    *Certified Professional Resume Writer (CPRW)*
    *Certified Employment Interview Professional (CEIP)*
    - *Email: vcguides@gmail.com *
    - *Contact: 1-800-311-6173*
    - *http://www.jpcareercenter.com *
    - *Resumes, LinkedIn, Letters, Web Portfolios, Job Search Advisement*
    *My LinkedIn Profile*
    *One of America’s first certified professional resume writers*
    *Developer of leading edge career documents*
    *20+ years’ experience providing confidential, 1:1 services*
    *Business nearly 100% referral-based from clients and recruiters*
    *Member: Professional Association of Resume Writers/Career Coaches The
    National Resume Writers Association Career Directors International*
    *Career Thought Leaders Career Management Alliance*
    *Global Career Network*
    *It’s not what you look at that matters, it’s what you see – Henry David
    Thoreau*
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 23, 2015 at 04:26 PM

    I really apologize about this, let me contact the developer in charge and he'll be in contact with you asap.